Refund policy
Return and Refund Policy
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
In certain situations, only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, tape or vinyl record that has been opened.
Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at desk@beithazohar.com.Items on sale (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at desk@beithazohar.com and send your item to: 51 rue de Seine, Paris, IDF, 75006, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will will notify you of your return.
To return your product, you must send your product to: 51 rue de Seine, Paris, IDF, 75006, France.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
In certain situations, only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, tape or vinyl record that has been opened.
Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at desk@beithazohar.com.Items on sale (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at desk@beithazohar.com and send your item to: 51 rue de Seine, Paris, IDF, 75006, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will will notify you of your return.
To return your product, you must send your product to: 51 rue de Seine, Paris, IDF, 75006, France.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.